If you aren't feeling well, call us first! We are here to help by phone or in person.
We want to respect your time and get you in and out of your appointment quickly. To help your appointment go smoothly, please check-in when you arrive.
Checking In at PCHC:
Arrive early: Please allow extra time to register if this is your first visit. If you need help with insurance coverage or billing arrrangements, our knowlegeable team members can help you.
When you check in: You will be asked to verify your current address and telephone number. It is very important we have this information in case we neeed to contact you for follow-up medical information. Please be sure to let us know if your address or telphone number has changed.
Please bring to all appointments:
Photo ID and insurance card: copies will be made for our records.
Bottles of all current prescription medications, vitamins, supplements, and any other over the counter medications.
Please call to cancel or reschedule if you are unable to keep your scheuled appointment.
New patients under 18 years of age must be accompanied by a parent or guardian at the first visit.
Our goal is to provide patients with an appointment when they need it. When a patient does not keep an appointment or "no shows", it takes away from another patient who needs to be seen. Patients who no-show 2 appointments in a 12 month period will not be able to schedule appointments in advance.
Advanced scheduling is available if you have not missed 3 appointments in a 12 month period.
After 6 months, if you have kept all your appointments, you may again schedule in advance.
Same-day appointments with your primary care provider, if possible, or with another provider
We understand there are reasons that may keep you from coming to your appointment. If you are unable to make your appointment:
Call us. Your health is important to us. Call if you are unable to make it to your appointment.
We are happy to help. Tell us why you are unable to keep your appointment and we will work with you to find a solution.
Payment is required at the time of service and may be made by cash, check, money order, VISA, Discover, or MasterCard. We accept Medicaid, Medicare, and are enrolled with many different HMO and private insurance plans. Our Patient Accounts Representative will complete and file insurance claims on your behalf. You are responsible for any unpaid balance or non-covered services.
Sliding Fee Discount
We currently do not offer a discount program. However, we are working to apply for grants and create a Health Foundation to service patients who need financial assistance. The sliding fee discount will allow uninsured patients to pay for services according to ones income level and family size. Please ask to speak us how you can help us develop this program.
Billing questions? Call 620-388-0462